Privacy Policy

This Privacy Policy applies to the audiblehq.com website. The site is operated by audibleHQ Pty Ltd (we, us, our).

This policy explains what personal information we collect through this website, why, and how we protect it. We collect only what is necessary. A separate privacy policy applies to the AudibleDNA product portal and devices.

What we collect

When you contact us — if you email us or send a message through our contact details, we receive your name, email address, message contents, and any other information you choose to provide (such as your company name and role). We store this correspondence to respond to you and to maintain a record of the enquiry.

When you visit the site — our web servers automatically receive your IP address, the date and time of your visit, the pages you request, your browser type, and the referring website (if any). This information is kept in standard server logs.

Cookies — this site uses only essential cookies required for site operation and to protect against cross-site request forgery. We do not use tracking, advertising, or analytics cookies.

Why we collect it

• Correspondence — to respond to your enquiry and maintain a record of business communications.
• Server logs — to maintain the security and integrity of the site, diagnose technical issues, and detect abusive traffic.
• Cookies — to keep the site operating securely.

We do not use information collected through this website for marketing, advertising, profiling, or any purpose unrelated to those above.

Who we share it with

We do not sell your personal information. We may share it:

• With service providers who help us operate the site (hosting and email), bound by confidentiality.
• With law enforcement or regulators when required by law.
• With a purchaser if the business is sold or transferred.

Overseas disclosure

Your information is stored and processed in Australia. If we share information with a service provider outside Australia, we will take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

Data retention

• Correspondence — retained while the business relationship is active, then archived for a reasonable period for record-keeping.
• Server logs — retained on a rolling basis (typically 90 days) for security and diagnostic purposes.
• Session cookies — automatically deleted when you close your browser.

Your rights

You have the right to:

• Access — ask what information we hold about you.
• Correction — ask us to fix inaccurate or out-of-date information.
• Deletion — ask us to delete your personal information, subject to legal record-keeping obligations.

Email legal@audiblehq.com to make a request. We will respond within 30 days.

Complaints

If you believe we have breached the Australian Privacy Principles, email legal@audiblehq.com with details. We will investigate and respond in writing within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).

Security

We use reasonable physical, electronic, and procedural safeguards to protect the information we hold, including encrypted connections (TLS). No internet transmission is guaranteed secure.

External links

This site may link to other websites. We are not responsible for their privacy practices.

Changes

We may update this policy from time to time. The current version will always be available at this URL with the “Last updated” date.

Contact

audibleHQ Pty Ltd.
legal@audiblehq.com